Responsible Gaming

Responsible gaming at bizzoocasino on bizzooz.com is based on the principle that gambling should always remain a conscious entertainment experience. Our aim is to ensure that gaming stays enjoyable and within safe boundaries by providing transparent information, protective tools, and personal support services. As your operator, bizzoocasino is committed to assisting players in maintaining responsible play and offers guidance for anyone seeking support or advice.

Risk Awareness

OBSERVE: Players in Australia are subject to local laws mandating player protection and responsible gambling education.
EXPAND: Addiction risks increase when gambling behavior affects daily life, finances, or well-being. bizzoocasino is required by both the Curaçao and Kahnawake licenses to inform users of addiction indicators under AU standards.
REFLECT: The following guide helps you self-assess and recognise early warning signs:

Indicators of Potential Gambling Problems

Preoccupation with Gambling: Frequently thinking about betting when not playing, planning the next session, or reviewing past outcomes.
Loss of Control: Struggling to stop or reduce play despite intending to do so.
Chasing Losses: Increasing bet sizes or frequency to recover past financial losses.
Neglected Obligations: Gambling interfering with work, education, family, or social commitments.
Financial Harm: Using money meant for essential expenses to gamble, borrowing to cover losses, or hiding expenses.
Emotional Impact: Feeling anxious, depressed, irritable, or guilty about gambling activities.

Self-Assessment Test

Do you spend more time or money on online gaming than you can afford?
Have you tried to cut down or stop but could not?
Do you feel restless or irritable when not gambling?
Have you been dishonest to family or friends about your gambling?
Has gambling caused problems at work, school, or at home?
Do you ever borrow money or sell belongings to finance gambling?
Are you preoccupied with gambling thoughts outside of playtime?

Answering "yes" to any of the above suggests you may be at risk. Please consider using bizzoocasino's protection tools and contacting our support team at [email protected].

Regional Compliance Note: This section reflects requirements under the Interactive Gambling Act 2001 (Cth) and aligns with AU best-practice guidelines for player risk awareness.

Limits & Tools

OBSERVE: AU compliance requires self-limiting options to help users control their play.
EXPAND: bizzoocasino on bizzooz.com provides a comprehensive set of responsible gaming limits within every registered player's personal account, aligned with current Curaçao and Kahnawake regulatory obligations.
REFLECT: These features are easily accessible and encourage responsible play at all times.

Deposit Limits

Setting Monetary Limits: Within your account area, select "Responsible Gaming" and then navigate to "Deposit Limits". You can choose to set a maximum deposit threshold for daily, weekly, or monthly periods (e.g., AUD 50 per day, AUD 200 per week, or any amount that suits your needs).
Editing or Reducing Limits: Adjust your limits at any time by entering a new amount, subject to a hold period for increases in compliance with AU regulations.
Legal Disclaimer: bizzoocasino reserves the right to implement mandatory limits or further restrictions where mandated by law.

Session Time Limits and Time-Outs

Session Timers: In your personal account dashboard, use the session timer to limit the continuous duration of your play (e.g., set to 60 minutes). The system will notify you when your limit is reached and automatically log out if necessary.
Time-Out (Short Breaks): Eligible players can activate a 24, 48, or 72-hour break by selecting "Time-Out" within the Responsible Gaming center. Your account will be restricted from placing bets until the time-out period expires.
Legal Protection: All limit settings, especially increases, are subject to a mandatory 24-hour cooling-off period (where required by AU law) before taking effect to ensure player protection.

Regional Compliance Note: The above tools are tailored to comply with AU self-limiting obligations and international licensing standards, providing multi-layered protection for all users.

Self-Exclusion

OBSERVE: AU law and Curaçao/Kahnawake guidelines require self-exclusion features that allow players to restrict access voluntarily.
EXPAND: The self-exclusion process at bizzoocasino is comprehensive, transparent, and structured to ensure user autonomy and legal protection.
REFLECT: The following are the required steps and legal outcomes of self-exclusion:

Self-Exclusion Process

Access the Responsible Gaming Section: Log into your account on bizzooz.com, navigate to "Account," and select "Responsible Gaming."
Initiate Self-Exclusion: Click on "Self-Exclusion." Choose the exclusion duration: options range from 6 months to lifetime. You will be presented with legally-compliant information about the consequences of self-exclusion.
Confirm Your Decision: Review the terms and confirm. You will be prompted to accept all legal outcomes of self-exclusion as per AU law and international gaming regulations.
Contact Support if Needed: For assistance during this process, email [email protected] for personal guidance.

Consequences and Legal Effects

Account Access: Self-exclusion immediately blocks your account for the selected period. You cannot log in, place bets, or access any gaming features.
Financial Handling: Withdrawal of any remaining accessible balance is permitted per terms, but no new bets can be placed. Refunds for unused funds are handled according to licensing and AUD regulatory rules.
Permanence: Lifetime self-exclusion is irrevocable. Temporary exclusions can only be lifted after the selected period expires.
Protective Clause: It is your responsibility not to attempt to open duplicate accounts during an exclusion period. bizzoocasino reserves the right to suspend any new accounts found to circumvent exclusions and notify AU authorities as required.

Regional Compliance Note: This protocol fulfills obligations under the Interactive Gambling Act and international licensing, robustly protecting at-risk individuals.

Support Resources

OBSERVE: AU regulation and licensing require operators to provide access to qualified independent support.
EXPAND: bizzoocasino provides verified referral pathways to national and international organizations.
REFLECT: Use the following support channels for confidential help:

GAMCARE - www.gamcare.org.uk
Provides support, information, and counseling for individuals and families affected by problem gambling. Online chat and free helplines: UK 0808 8020 133.
Gamblers Anonymous Australia - gaaustralia.org.au
Peer-led groups for individuals seeking to stop gambling. Provides local meeting finders, forums, and support materials.
Gambling Help Online (Australia) - www.gamblinghelponline.org.au
Free 24/7 counseling, live chat, and resources for AU residents.
Toll-free helpline: 1800 858 858.
Gamblers Anonymous International Service Office - www.gamblersanonymous.org/ga/
Global support meetings, literature, and confidential help.
eGamblers Therapy - www.gamblingtherapy.org
Multilingual online support and therapy for problem gamblers and their families internationally.

Legal Requirement: Use of these resources does not affect your status as a user or your legal rights under bizzoocasino's licensing conditions.

Help for Family

OBSERVE: Family impact provisions in AU law and responsible gaming standards require accessible support for affected relatives.
EXPAND: bizzoocasino recognises that gambling problems extend to family and friends.
REFLECT: The following guidance supports concerned others:

Approach with Empathy: Choose a private, non-judgmental time to express concern. Focus on observed behaviors rather than accusations.
Encourage Support: Invite the individual to take a self-assessment or contact a professional service (see resources above).
Utilise Family Support: Access online communities and helplines, such as:
Professional Assistance: Consider consulting a psychotherapist or counselor experienced in addiction. Emergency intervention may be coordinated with national hotlines (e.g., 1800 858 858).

Early engagement with support resources improves outcomes for both the affected person and their families.

Operator's Commitment

OBSERVE: Both AU law and international licensing require internal policies to identify and respond to at-risk behavior.
EXPAND: bizzoocasino employs advanced behavioral analysis and automated risk detection aligned with regulatory standards.
REFLECT: The following outlines internal protective mechanisms and user notification procedures:

Risk Monitoring Procedures

Continuous Behavioural Analysis: Automated systems review betting patterns, session duration, deposit frequencies, and anomalous transactions to detect high-risk profiles.
Proactive Warnings: On identification of risk indicators (e.g., escalating losses, excessive play), the system issues automated warnings and recommendations on-screen and via registered email addresses.
Support Outreach: If self-limiting tools are not activated by a high-risk user, our Responsible Gaming Team may contact the individual directly at their registered email or, where available, phone number in accordance with privacy laws.

Conditions Triggering Support Intervention

Sustained breaches of set limits or repeated failed deposit attempts.
Significant changes in activity inconsistent with normal use (as defined in AU and international standards).
Requests from a third party with evidence of harm (subject to verification under privacy law and licensor requirements).
Legal Requirement: All interventions are conducted confidentially, safeguarding user privacy, and in strict compliance with AU data protection law and licensing regulations.

bizzoocasino on bizzooz.com is committed to continuous improvement of responsible gaming protocols with annual review cycles and compliance reporting through 2025.

Updates

OBSERVE: Under AU regulations and international standards, users must be informed of all major policy changes.
EXPAND: bizzoocasino provides multi-channel notifications to ensure full transparency.
REFLECT: The following outlines current procedures:

Email Notification: All registered users will receive advance notice of significant amendments to responsible gaming policies via their nominated email.
Website Banner: Notices highlighting updates will be displayed on the Responsible Gaming page of bizzooz.com, as well as on player dashboard banners.
Update Log: The latest update to this page was made on 5 June 2025.

Legal Disclaimer: Continued use of bizzooz.com services following notification of changes constitutes acceptance of the updated terms.

Contact & Feedback

OBSERVE: Legislation and international licensing require a direct and confidential channel for responsible gaming inquiries.
EXPAND: The following information details how to seek assistance or provide feedback:
REFLECT: Contact the bizzoocasino Responsible Gaming Department via:

Email: [email protected] (primary channel, confidential and prioritized for responsible gaming matters)
Alternate Email: [email protected] (general queries)

Feedback and Support: To request personal self-control advice or submit reports regarding gambling behavior, use the contact emails above outlining your concerns. All feedback is handled by trained staff in line with AU privacy requirements.

For urgent support or to initiate immediate protective measures, contact [email protected]. Written requests are responded to within 24 hours in compliance with operational standards for the Australian market.

Corporate Head Office: TechSolutions Group N.V., Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao
Licensed by: Government of Curaçao (8048/JAZ2017-067, valid until 2025) and Kahnawake Gaming Commission (valid until 2025).

Regional Compliance Note: All contact procedures as outlined above meet or exceed regulatory standards set by AU law, Curaçao, and Kahnawake for responsible gaming communications through December 2025.