Terms & Conditions

These Terms govern your relationship with the operator of bizzoocasino, accessible solely via bizzooz.com. Please review these Terms carefully before accessing or using any services. Effective date: 1 July 2025.

Definitions

Operator: TechSolutions Group N.V., headquartered at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao, operating bizzoocasino exclusively through bizzooz.com.
User: Any person accessing or utilising the gaming services on bizzooz.com as a potential player or site visitor.
Player: A User who has registered an account on bizzooz.com.
Bet: A monetary or token-based stake placed by a Player in a casino game or related activity.
Bonus: Promotional offer, credit, spin, or other benefit awarded under specific Terms by the Operator.
Wager: The act of placing a Bet or the sum total of Bets required to meet Bonus or promotional conditions.
KYC: "Know Your Customer" procedures for identity verification in accordance with regulatory and anti-money laundering (AML) standards.
Terms: This contractually binding set of rules and agreements governing use of bizzoocasino via bizzooz.com.

Regional Compliance Note: Definitions are aligned to AU standards and international regulatory expectations to ensure clarity and legal uniformity.

Account Registration

Eligibility and User Obligations

Age Requirement: Only individuals aged 18 years or over, in accordance with Australian law, may register for a Player account. The Operator reserves the right to require documentary age evidence at any time.
Account Creation Process: Registration requires submission of accurate, complete personal information, including but not limited to full name, date of birth, residential address, and a valid email address. Fraudulent or misleading information is strictly prohibited.
Email Verification: Players are required to verify their registered email address through a confirmation link sent by the Operator.
KYC Verification: In compliance with Curaçao and AU AML/CTF obligations, Players may be required to upload identification documents (e.g., passport, driver Licence, proof of address) and to undergo further checks as needed prior to account approval, withdrawals, or upon Operator request.
Password Security: Players must secure account credentials at all times. The Operator is not liable for unauthorised access resulting from the User's failure to safeguard credentials.

Regional Compliance Note: The above reflects AU identity verification laws, AML/CTF standards and age restriction obligations for online gambling.

Betting & Gameplay Rules

Bet Placement and Conduct

Minimum and Maximum Stake: Each game specifies its minimum and maximum bet values, shown prior to game initiation. Placing bets outside these parameters is not permitted.
Types of Bets: Players may place bets in real-money, bonus-credit, or free-play mode, subject to game and promotional terms.
Bet Cancellation and Modification: Bets are considered final once confirmed. Modification or cancellation post-confirmation is not permitted except in the event of technical errors or as specified in individual game rules.
Live Casino & Chat Conduct: Players must refrain from offensive, abusive, or fraudulent behaviour in any live casino, chat, or multiplayer feature. The Operator enforces a zero-tolerance policy for harassment, collusion, cheating, or exploitation of any casino service.
Fair Play: Use of bots, automated tools, or systems designed to manipulate odds or outcomes is prohibited.

Regional Compliance Note: All betting and player conduct rules are designed in line with AU anti-fraud and fair gaming regulations. Disciplinary actions may result in account closure or restriction.

Bonus Terms

Activation, Wagering and Restrictions

Bonus Activation: Bonus offers are subject to explicit activation steps (e.g., code entry, minimum deposit, specific game play). The requirements are detailed per promotion on bizzooz.com.
Wagering Requirements: Bonuses are generally subject to x wagering within a specified period, as defined per offer (e.g., 30x within 14 days). Failure to meet wagering conditions within the timeframe will result in Bonus and/or resultant winnings being voided.
Prohibited Actions: Use of restricted games/slots for meeting wagering requirements, or simultaneous participation in multiple promotions unless explicitly permitted, is prohibited.
Multiple Promotions: Players cannot combine, overlap, or stack Bonuses unless authoritatively stated. Abuse of Bonuses through fraudulent means (e.g., multiple accounts, self-exclusion circumvention) will result in cancellation of Bonuses and closure of all associated accounts.
Bonus Abuse Prevention: The Operator reserves the right to withhold or withdraw any Bonus if abuse is suspected, with ultimate discretion grounded in documented evidence and policy.

Regional Compliance Note: Bonus terms are designed to comply with AU and Curaçao guidelines on marketing fairness, responsible gambling, and anti-competitive behaviour.

Payments & Withdrawals

Methods, Processing and Policy

Payment Options: Deposits and withdrawals are enabled via major credit/debit cards, reputable e-wallets, and supported cryptocurrencies. The Operator may update available methods at its discretion, subject to AML/CTF checks and AU regulatory approvals.
Deposit and Withdrawal Limits: Minimum and maximum deposit/withdrawal thresholds are specified on bizzooz.com and may vary based on method, player status, or jurisdiction. Operator reserves the right to apply monthly, weekly, or transactional limits for security or compliance reasons.
Fees and Charges: While standard deposits are processed without fee by the Operator, third-party payment processor fees may apply. Withdrawal requests may incur nominal charges; full details are available in the Payments section of bizzooz.com.
Processing Times: Deposits are typically processed instantly. Withdrawals are subject to identity verification and may take up to 5 business days, depending on payment method and individual circumstances.
Refunds and Bonus Reversal: In the event of wagering errors, technical faults, or account closure due to policy breaches, the Operator may, at its sole discretion, refund eligible deposits not used for betting. Bonus credits may be revoked at any time in accordance with the stated Bonus Terms.

Regional Compliance Note: Payment handling complies with AU AML/CTF regulation, and all funds are processed in accordance with licensing obligations. Unlawful transactions are strictly prohibited.

Limitation of Liability

Operator Duties and Exclusions

Fairness and Accuracy: The Operator commits to maintain fair, Random Number Generator (RNG)-certified games and to accurately track all Player transactions and bets.
Technical Failures: The Operator is not liable for losses arising from hardware malfunctions, internet connectivity issues, or technical disruptions beyond its direct control. Technical errors detected in game functioning will result in invalidation of affected bets and refund of the original wager.
Network Interruptions: Responsibility for interruptions or system downtime rests solely with external providers unless clear Operator negligence is demonstrated. Any data loss unrelated to the Operator's systems is excluded from liability.
Limitation of Compensation: In all cases, the aggregate liability of the Operator shall not exceed the sum staked, lost, or wagered in the affected bet or transaction. Indirect, consequential, or punitive damages are expressly excluded.
User Due Diligence: Players are responsible for ensuring local legal eligibility and for the accuracy of information provided. The Operator assumes no responsibility for false declarations or unauthorised account access caused by the User's failure to protect credentials.

Regional Compliance Note: Liability is limited in compliance with AU competition and consumer law, without exclusion of rights not lawfully capable of limitation.

Intellectual Property Rights

Copyrights, Use and Restrictions

Content Ownership: All graphics, text, trademarks, logos, audio-visual content, and underlying software present on bizzooz.com, including the bizzoocasino platform, are owned, controlled, or licensed by TechSolutions Group N.V.
Prohibited Conduct: No copying, reproduction, distribution, modification, transmission, or public display of any portion of the site's contents is permitted without explicit, written consent from the Operator.
Software Use: Use of any software or utilities made available for download from bizzooz.com is subject to the terms of its specific end-user license agreement.
Infringement Policy: Any unauthorised use or intellectual property infringement will result in immediate suspension of access and may trigger civil or criminal enforcement action.

Privacy & Data Protection

Data Handling: All personal and transactional data collected through bizzooz.com is processed and stored in accordance with the bizzoocasino Privacy Policy, available on the site.
Compliance: The Operator implements privacy measures compliant with AU Privacy Act 1988, General Data Protection Regulation (GDPR), and Curaçao license conditions, including data minimisation and secure storage protocols.
Rights and Inquiries: Users may at any time request access to, correction, or deletion of their personal data, or inquire about data processing practices via support contact channels.

Regional Compliance Note: Data subjects have all rights conferred by applicable AU and international law. Refer to the full Privacy Policy for detailed information.

Changes to Terms

Notification Procedure: The Operator may amend these Terms at any time. Material changes will be communicated through email notification to registered Players and/or through prominent on-site banners at bizzooz.com.
Effective Date: Revisions become effective from the date specified in the notice, and all continued use after effective date constitutes acceptance of updated Terms.
User Rights: Players who do not accept amended Terms may discontinue use of all services and request closure of their account in accordance with account termination policies.

Regional Compliance Note: Update procedures conform to AU consumer protection requirements regarding transparency and contractual changes.

Termination & Suspension

Account Closure, Blocking, and Refunds

Grounds for Termination: The Operator may, in its sole discretion, suspend or terminate any account for breaches of these Terms, suspected fraudulent activity, bonus abuse, provision of false information, or at law enforcement or regulatory authority request.
Procedure: Users will be notified in writing via the registered email prior to account suspension or closure except where immediate action is required for regulatory or security reasons.
Funds Handling: Upon valid termination, any remaining Player balance, minus applicable fees, shall be refunded to the Player through the original payment method, except where funds are held or forfeited under mandatory regulatory or anti-money laundering provisions.
User-Initiated Closure: Players may request voluntary account closure via support channels. Outstanding balances will be settled as per the Payments & Withdrawals section.

Regional Compliance Note: Account actions adhere to principles of procedural fairness as required under AU consumer law.

Governing Law & Jurisdiction

Applicable Law: This Agreement and the use of bizzooz.com (bizzoocasino) services are governed by the laws of Curaçao and, where applicable, must comply with mandatory provisions of Australian law relating to online gambling.
Dispute Resolution Mechanism: In case of dispute, Users should first contact the Operator's support for an internal resolution. If unresolved, complaints may be escalated to the Curaçao eGaming Authority or the Kahnawake Gaming Commission (as per relevant license details), or addressed in a competent court in Curaçao, unless otherwise mandated by AU consumer law.
Arbitration Clause: By accepting these Terms, Players agree that, to the maximum extent permitted by law, any dispute may be resolved by binding arbitration conducted in Curaçao or another mutually agreed location, save for rights otherwise protected by AU law.

Regional Compliance Note: Australian residents may have additional statutory rights before local courts per Competition and Consumer Act 2010 and related legislation.

Contact Information

Support E-mail: [email protected] (critical support contact; recommended for player, dispute, or KYC inquiries)
General Information: [email protected]
Official Website: https://bizzooz.com
Mailing and Legal Address: TechSolutions Group N.V., Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao
Game Licenses:
- Curaçao License: 8048/JAZ2017-067 (valid until 2025), Government of Curaçao
- Kahnawake License: Valid until 2025, Kahnawake Gaming Commission

Regional Compliance Note: All support and complaints by AU users should be directed through the above contacts. Additional information may be required for dispute escalation as per relevant regulatory authority.